Return Policy

 

RebelKid offers a 14 day returns from the delivery date of your order. On sale or promotional items purchased or have used a promo code that discounts the order, are only eligible for an exchange.

Clearance sale items cannot be returned and will be marked ‘No returns or exchanges’. In the case that items are returned despite this policy, those items will then be sent back to you at additional charges.

In the case of returning items please ensure items are tracked. We will not take responsibility for items that do not reach us. Any returned items will be fully examined and must be unused. RebelKid reserves the right to refuse an exchange or refund on items deemed not to be resalable. Ensure that you read our full Returns Policy before purchasing to avoid any disputes.

 

International Returns

All costs for returns from outside the UK will be at the customer’s responsibility. In the case of returning items from outside the UK, please ensure items are tracked. We will not take responsibility for items that did not reach us.

Please send all returns to:

Rebel Kid Ltd, 196B Dukes Ride, Crowthorne, Berkshire, United Kingdom, RG45 6DS

 

Returns Policy

We aim that you are completely satisfied with your online purchase. If, however you change your mind for any reason, we will be happy to accept your return subject to the following criteria:

  • On sale or promotional items purchased or have used a promo code that discounts the order are only eligible for an exchange.
  • Item/s must be returned within 14 days of receiving your purchase together with original proof of purchase;
  • Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
  • Clearance sale items cannot be returned and will be marked ‘No returns or exchanges’. In the case that items are returned despite this policy, those items will then be sent back to you at additional charges;

No shipping charges are refundable, and all returns and charges associated are at the responsibility of the customer. In the case of returning items please ensure items are tracked. We will not take responsibility for items that did not reach us. Any returned items will be fully examined and must be unused. RebelKid reserves the right to refuse an exchange or refund on items deemed not to be resalable.

 

How to Process Your Return

Head over to the ‘Make A Return’ page to start your return process. In the form, enter your name, email address, telephone number, order number and reason for return and the option for refund or exchange. We will email you with the next steps as soon as we have reviewed your request.

 

Faulty Products

We would like to apologise for any faulty products and any inconvenience caused. If you have received a faulty item, please email us at: info@rebelkid.co.uk with your order number and a photo of the damaged item. We will respond with the steps to follow to resolve the issue as soon as possible.

Any faulty items purchased must be returned to the place of purchase.

 

Terms of Promotional Sale

To qualify for a discount during PROMOTIONAL sales, you have to use the correct PROMO code at checkout. These offers have an expiry date whereafter the PROMO code will not be valid. Item/s purchased during PROMOTIONAL sales cannot be returned for a refund. Returned item/s will be processed as an exchange. Items purchased before our PROMOTIONAL sales cannot have the discount applied. PROMOTIONAL sales might only apply for selected items.