FAQ

All shipments are from the United Kingdom. International customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. We are legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

All prices are charged in GBP.

Yes, we offer 14 day returns on all items. Read our Returns Policy full terms and conditions.

Please contact us immediately with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

Please contact us immediately with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

When you’re ready to checkout and are looking at the items in your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Our warehouse starts processing orders immediately after they are placed, if you contact our team straight away we can update/cancel your order.

Upon shipping of your order, you will receive tracking information by DPD if ordering for a UK address. Orders shipping outside the UK may receive information via regional shipping carriers at the destination.

If you do not receive your tracking details, please contact our team directly.

We are currently accepting the below methods as payment:

  • Visa
  • Mastercard
  • Amex
  • Apple Pay
  • Google Pay

Yes, you can be! Create an account and this will give you access to a ‘wishlist’. If the item is out of stock, simply add the item to your wishlist and when it’s back in stock, you will get a notification.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited.